Shipping policy

WHEN WILL MY ORDER SHIP?

For all in-stock items, please allow 2–5 business days for your order to be processed and packed. This does not include shipping times.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

If there is any issue with your order, we will contact you using the email provided at checkout.

PREORDERS & LIMITED DROPS

For preorder or limited drop items, please refer to the timeline stated on the product page and your order confirmation email.

Once preorder items are ready to ship, please allow 2–5 business days for processing and packing.

During launches, pop-ups, holiday periods, and high-volume events, processing times may be slightly delayed.

SHIPPING TIMES

Estimated delivery timelines:

• Canada: 2–14 business days
• United States: 3–14 business days
• International: 7–15 business days

Shipping times may vary depending on carrier delays, customs processing, weather conditions, and high-volume periods.

ADDRESS CHANGES

If you need to update your shipping address, please contact us as soon as possible at hello.skx@gmail.com with the subject line “ADDRESS CHANGE”.

Once an order has been fulfilled or shipped, we are unable to modify the shipping address.

Please double check your shipping details before completing your order.

TRACKING & DELIVERED PACKAGES

Once your package has been handed to the shipping carrier, Sidekick Collective is not responsible for shipping delays, lost packages, or delivery issues caused by the courier.

If your tracking information shows your package as delivered but you cannot locate it, please:
• Check with neighbours or household members
• Check mailrooms, parcel lockers, or concierge desks
• Allow a few additional hours after the delivery notification

If needed, we can assist in opening an investigation with the shipping carrier.

QUESTIONS

For any shipping-related questions, please contact us at hello.skx@gmail.com.