Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unworn, unused, and in its original packaging. Proof of purchase is also required.

To start a return, please contact us at hello.skxcollective@gmail.com

Please note:
• Customers are responsible for return shipping costs.
• Original shipping fees are non-refundable.
• Returns sent without prior approval will not be accepted.

CANCELLATIONS

Orders may be cancelled within 24 hours of purchase.

Once an order has entered production, fulfillment, or shipping preparation, cancellations may no longer be possible.

DAMAGES AND ISSUES

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong item so we can make it right.

FINAL SALE ITEMS

Due to the limited nature of our drops, certain items are final sale, including:
• Sale items
• Items purchased at pop-up events

EXCHANGES

At this time, we do not offer direct exchanges. If you would like a different item or size, please return the original item (if eligible) and place a new order.

REFUNDS

Once your return is received and inspected, we’ll notify you if your refund has been approved.

If approved, refunds will be issued to your original payment method within 5–10 business days. Please note that processing times may vary depending on your bank or payment provider.

If you have any questions regarding your return, please contact us at hello.skxcollective@gmail.com